My first impression of JBT Marine as a prospective customer was the quality of their product. A broad portfolio of new and used RIBs were available to view and their premier stock, the Ballistic Range, definitely fulfills the needs of a demanding and discerning client. The sleek lines, high specification equipment and exhilarating performance comes at a price, but no-one should expect to acquire such an asset for a minimal outlay. The Ballistic RIBs are definitely value for money.
The JBT experience does not start and stop at the product range. The attention paid to customers by all staff is excellent. Right from the first introduction you are made to feel that you are important to them and attention is paid to every detail that is important to you. They are prepared to be available to suit the customers time schedule, including weekends and holidays. There is no discussion of the boats available until they properly understand your real needs, expressed or not! As options are reviewed, you are gently guided to the preference that most matches your needs and may even be steered away from a less suitable, although probably more expensive, alternative.
Taking Sea Trials under the guidance and support of JBT staff is a delight; attention is paid to the comfort of all participants and the whole experience is accompanied by an informative dialogue. At no time is there any pressure selling; the product quality and professional service of JBT Marine removes the need for such business practices. The post-purchase experience continues with the same theme …… at each stage the customer is talked through all the intricacies of his or her new boat and is taken through a tutored sea trip to ensure competence and safety at the helm. Delivery handover is equally efficient, with road-ready preparedness, organised documentation and the hassle of warranty registration already sorted.
Overall, to deal with JBT Marine means to buy from a company that has a first-rate product where nothing is too much trouble if it is important to the customer and attention is paid to every detail. There is no doubt that I shall be coming back!
JBT were extremely knowledgeable, friendly and efficient. They gave good advice and took an interest not only in my purchase but also the suitability and safety – even insisting they accompany me on my maiden voyage. I would not hesitate to recommend them to anyone and I would certainly deal with them again!
I am just writing to say thank you very much for the way Jason has assisted me with the purchase of my new rib. His advice on the type of RIB i needed has been well received. Also the after sales support has
been second to none. I have had 2 minor problems which he has dealt with within 24 hours. I am very pleased with the all round service and will be back to purchase more ribs from you in the future. Once again thank you.
Postcard from Andy Linsell
I recently bought a RIB from JBT Marine.
JBT Marine had a large range of boats to choose from and they understood what I wanted the RIB for and how much money I had to spend.
I found Jonny, Jason and Louise very well informed and helpful; they obviously knew their market, as well as being extremely friendly.
I would recommend JBT Marine to anybody looking to purchase a RIB for this coming spring and summer.
Roger Baker, Watersfield, West Sussex
I would like to thank you for the service you gave in selling my 6.5 metre RIB. Once it was in your possession there was nothing more for me to do, you dealt with the valeting and small repairs required, I was impressed that you were able to sell it in February, I did not think you would have any interest until the spring! The next time I want to buy or sell a RIB there is only one place I will go.
Robert Eggelton, West Sussex
To whom it may concern:
I bought my boat through JBT Marine, but before buying it they arranged a sea trial which I found invaluable since its the only true test of a boat.
Having been to the boat show and done a lot of research I chose the Ballistic 6.5m. The package suited exactly what I was looking for; the build quality is top class with a huge amount of versatile stowage space. The boat rides well in all seas and with the chosen engine really gets up and goes. The electronics package is is very comprehensive, it even includes a CD player!
The entire experience dealing with JBT Marine has been a pleasure. They have been helpful, knowledgeable and above all, extremely efficient.